Terms & Conditions

1. About Us

Nicola Nurtures Ltd is a Trauma Informed Practitioner (TIS UK, Level 5) and an accredited Arts Award Centre (Centre Number: 75993), delivering creative, wellbeing‑focused learning for children and young people. We are also an approved AQA Unit Award Scheme (UAS) centre – Centre Number: 85659, offering flexible accreditation pathways that recognise individual achievement.

Nicola Nurtures Ltd is fully ICO registered, ensuring all data is handled safely, lawfully and in line with UK GDP

2. Booking and Payment

  • All places must be booked in advance.

  • A place is confirmed once payment has been received in full (unless otherwise agreed).

  • We reserve the right to refuse or withdraw a place where it is not in the best interests of the learner or the group.

3. Fees

Course fees may include:

  • Delivery of the Arts Award programme

  • Materials and resources (where stated)

  • Arts Award qualification fee payable to Trinity College London

Where applicable, fees will be clearly stated on your invoice.

4. Refunds and Cancellations

4.1 Cancellation by Parent / Carer

  • If you cancel before the course start date, a full refund will normally be issued.

  • If you cancel after the course has started, refunds for delivery costs are not normally available.

4.2 Qualification Fees

  • A portion of the fee covers registration and certification with associated accredited service provider.

  • Once a learner has been registered, this element of the fee is non‑refundable.

4.3 Withdrawal from the Programme

If a learner withdraws:

  • Before registration with associated accreditation service provider→ a partial refund may be offered

  • After registration → the qualification fee is non-refundable, and other fees may also be retained depending on timing

4.4 Cancellation by the Centre

If Nicola Nurtures Ltd cancels a course:

  • A full refund will be provided

  • This will include any qualification fees not yet paid to Trinity

  • Where possible, an alternative session or course will be offered

4.5 Exceptional Circumstances

We may offer refunds or credits in exceptional situations (e.g. illness or safeguarding concerns), at our discretion.

5. Attendance and Participation

  • Learners are expected to attend regularly and engage with activities.

  • We will only enrol learners where we believe they are likely to complete the programme.

  • We cannot guarantee completion if attendance is inconsistent.

We may update these Terms & Conditions from time to time.
The latest version will always be available on our website.